Frequently Asked Questions
Find answers to common questions about products, materials, colours, ordering, customization, shipping, returns and cancellations.
What are AddiTechLab products made from?
Most of our current 3D-printed products are made using PLA and FDM (Fused Deposition Modeling) technology. Material information specific to each product is provided on the individual product page.
Are your products made to order?
Many of our products are made to order. This allows us to offer a wider range of colours and product options while reducing unnecessary inventory.
Will my product look exactly like the pictures?
We make every effort to represent our products and colours accurately. However, actual colours may vary slightly due to material, lighting, printing conditions, and individual screen settings.
Are layer lines normal on 3D-printed products?
Yes. Because our products are created using additive manufacturing, minor layer lines, surface variations, or small imperfections may be visible. These are normal characteristics of 3D-printed products and do not necessarily indicate a defect.
Can I choose a different colour?
Yes. Many products are available in multiple colours. Available options are shown on each product page.
Can I request a different size?
Available standard sizes are shown on the individual product page. If you require a different size, please contact us or submit a custom quote request.
Do you offer custom 3D printing?
Yes. AddiTechLab offers custom 3D-printing services for customers who need something beyond our standard product collection.
How long does it take to process my order?
Processing times vary depending on the product, quantity, customization, and current order volume. The applicable processing time will be displayed on the product page or communicated with you where necessary.
Do you ship to the United States?
Yes. We ship eligible products to the United States. Additional tariffs, duties, or import-related charges may apply and may not be included at checkout. If an additional charge applies, we will contact you with the amount before production begins.
Do you ship internationally?
Yes, eligible products may be shipped to selected international destinations. Delivery times and applicable customs, duties, taxes, or import charges vary by destination.
Can I return or exchange a product?
Eligible products may be returned or exchanged in accordance with our return policy. Certain custom, personalized, digital, used, or otherwise ineligible products may not qualify.
Can I cancel my order?
Cancellation requests must be made within 2 days (48 hours) of purchase, subject to the conditions in our Cancellation Policy.