Shipping & Delivery
We carefully prepare and package every AddiTechLab order to help ensure it arrives safely.
Order Processing
Many AddiTechLab products are made to order. Processing times may vary depending on the product, quantity, customization requirements, and current order volume. The estimated processing time for each product will be displayed on the product page or during checkout where applicable. Processing time is separate from shipping/transit time. Once your order has been prepared and shipped, you will receive a shipping confirmation with tracking information where tracking is available.
Shipping Rates
Shipping costs are calculated based on factors such as the delivery destination, package size and weight, and available shipping service. Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping Within Canada
We ship orders to eligible addresses across Canada. Estimated delivery times depend on the destination and shipping service selected or available for the order. Delivery estimates are provided as a guide and are not guaranteed unless specifically stated.
Shipping to the United States
Eligible U.S. orders may be subject to applicable tariffs, duties, import charges, or other cross-border fees that are not included in the product price or shipping amount shown at checkout. Where an additional tariff or import-related charge applies, AddiTechLab will contact the customer before production begins. If the customer chooses not to proceed after being informed of the additional charge, the order may be cancelled and eligible amounts already paid will be refunded in accordance with the cancellation policy.
International Shipping
We may ship eligible products to selected international destinations. Delivery times vary depending on the destination, carrier, customs processing, and other factors outside AddiTechLab’s control. Customs duties, import taxes, tariffs, brokerage fees, or other destination-country charges may be the responsibility of the recipient unless specifically collected at checkout.
Tracking Your Order
When tracking is available, tracking information will be provided after your order has been shipped. Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
Delivery Delays
Delivery delays can occasionally occur due to carrier delays, weather conditions, customs processing, high-volume shipping periods, incorrect or incomplete delivery information, or other transportation and logistical disruptions.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect delivery.
Lost Packages
If tracking indicates that a package has not been delivered within a reasonable period, contact us so we can review the shipment and, where appropriate, work with the shipping provider.
Damaged Packages
If your product arrives damaged, contact us as soon as possible with your order number, clear photographs of the damaged product and packaging, and a brief description of the issue.
Combined Orders
Where practical, multiple products purchased in the same order may be shipped together. Products may sometimes be shipped separately due to size, availability, production schedules, or other logistical considerations.